1. Information We Collect
When you register or use the 3988 platform, we collect several categories of information to ensure a secure, accurate and high-quality service. Below are the types of information we collect:
Account Information
During registration, we collect your full name, an active Malaysian phone number, an encrypted password, and identity verification details required to process fund withdrawals. This information is needed to create and maintain your 3988 account.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type (Android or iOS), operating system version, browser type and version, IP address, time zone and screen resolution. This data is used solely to optimise the user experience and identify technical issues.
Payment & Transaction Information in MYR
To process deposits and withdrawals in MYR, we retain records of bank account numbers, account holder names and transaction history. We do not store credit or debit card details directly — all payments are processed through approved, encrypted payment gateways.
Cookies and Usage Data
The 3988 platform uses cookies and similar tracking technologies to record user preferences, maintain login sessions and analyse usage patterns. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.
2. How We Use Your Information
3988 uses the information collected for the following purposes:
- To set up, verify and securely maintain user accounts.
- Processing deposits, withdrawals and all financial transactions in MYR.
- To provide responsive and relevant customer support.
- To send important notifications relating to your account, transactions or platform updates.
- To detect and prevent fraud, money laundering and platform abuse.
- To comply with legal obligations and regulations applicable in Malaysia.
- To improve the functionality, design and overall experience of the 3988 platform.
We do not use your information for any purpose beyond what is stated above without obtaining your consent first.
3. Cookies and Tracking
Cookies are small data files stored on your device when you browse the 3988 platform. We use three main categories of cookies:
- Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
- Performance Cookies: Used to analyse how users interact with the platform so we can identify and improve areas that need attention.
- Priority Cookies: To save user preferences such as display language and account settings for a consistent experience.
You can delete or block cookies at any time through your browser settings. However, doing so may affect your experience on this platform.
4. Data Storage and Security
3988 takes appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and our servers.
- Passwords are stored using secure hashing methods — we never store passwords in plain text.
- Strict access controls ensuring that only authorised personnel can access user data.
- Continuous system monitoring to detect any suspicious activity or attempted security breaches.
Your personal information will be retained for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable law, whichever is longer.
5. Sharing Information with Third Parties
3988 does not sell, rent, or transfer users' personal information to third parties for marketing purposes. However, we may share information in the following limited circumstances:
- Service Providers: Technical partners who help operate the platform, process payments, or provide customer support. They are bound by strict confidentiality agreements.
- Legal Requirements: When required by law, court order or a valid request from the relevant authorities in Malaysia.
- Fraud Prevention: To share necessary information with relevant parties to investigate or prevent fraud, money laundering or other financial crimes.
6. User Rights & How to Contact Us
Your Rights as a 3988 User
As a 3988 platform user in Malaysia, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request a correction if any information we hold about you is inaccurate or outdated.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal information, subject to any legal obligations we are required to comply with.
- Right to Object: You may object to the processing of your information for specific purposes.
Privacy Policy Updates
3988 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to users via in-platform notifications or email. Continued use of the platform after any policy changes take effect will be considered acceptance of the updated policy.
Contact Us
If you have any questions, concerns or wish to exercise your data privacy rights, please contact the 3988 support team by email at: [email protected]. We will endeavour to respond to all enquiries within 5 business days. For general questions, please also check the FAQ us.